Staying Safe

Help with alcohol

If you, or someone you know, need help with alcohol, there are a number of places to turn.


Response is an agency for young people (13 to 19) which offers a wide range of support including Drugs & Alcohol, Counselling, Housing, Lifestyle and other general support – someone at Response can help and advise. You can call in and have a general chat about your needs or make an appointment with one of the dedicated workers. You can phone them on 0151 666 4123 and you’ll find them at 19 Argyle Street, Birkenhead CH41 1AD.

Their opening hours are:

Monday 10am to 3pm
Tuesday 10am to 8.30pm
Wednesday  10am to 8.30pm
Thursday 10am to 4pm
Friday 10am to 3pm   

At Response, there are specialist substance misuse workers who offer a range of services to help young people who have problems with drug or alcohol use.

Health Services in Schools

Pupils in schools can access a range of support services which include issues around alcohol and drug misuse, mental health, weight management, stopping smoking, and sexual health.

For those of you who are at school, your first contact should be the school nurse, or if your school has a health services clinic, you can call there. The nurse and youth worker are able to advise on all aspects of health, both physical and emotional. If they can’t help you themselves they can recommend a service that can help. They treat you with respect and in confidence and are specifically trained to deal with young people.


Connexions have a Substance Misuse Adviser who can help support and educate around substance misuse and risk taking behaviour. They can offer one to one or group work support, and can make referrals into other agencies for further help as needed.

Young people can refer themselves into the service via their school or they can contact Lea Sloan at the Birkenhead Connexions Centre on 0151 666 4385 or by email at There is also a drop in clinic in Birkenhead Connexions Centre, every Wednesday from 1pm - 4pm, which young people can just turn up to without an appointment. This is a free and confidential service for 13 to 19 year olds.

Kooth is an online counselling and advice service offering a 24 hour source of help for Wirral’s 11 to 25 year olds, with backup from many different agencies and services. allows young people to get in touch for help through web chat, email, and booked one to one chat sessions.

In addition to counsellors, there are workers available with special knowledge about certain things, like drugs, alcohol or sexual health and can help by giving you information about things you might feel uncomfortable talking to other people about.
Kooth offer the following:

  • They will respond within 24 hours
  • They will listen to what you have to say, without judging you
  • They offer confidentiality and you can remain anonymous
  • You can register to speak to a counsellor online for support


If you're worried about drugs or alcohol, the Talk to FRANK helpline can help. You can get confidential advice by calling 0800 77 66 00, seven days a week. Calls are free and they won't show up on your phone bill, but you may be charged if you use a mobile. You can also visit the Talk to Frank website which explains how different types of drugs can affect you.

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